DELIVERY CHARGES MADE SIMPLE.
Free standard delivery on all orders over £40 (3-5 working days).
Orders 3 kg or less – Flat rate £5 (3-5 working days).
Orders over 3 kg will be emailed to discuss*
*If the cost of shipping your order substantially exceeds our agreed rates we will email you with the adjusted delivery charge.
You may cancel your order at this time if you wish.
RETURNS & EXCHANGES
Keeping customers happy is our number one priority and we hope you are extremely happy with your purchases from the PayTheDog.We understand that occasionally an item may not be the right colour or size so if you would like to return or exchange the product for any reason we do offer a no-fuss exchange and return policy. Please return the item within 14 days unused (and dog hair free!) The item must be in its original condition with all packaging intact. As soon as we receive the package we will arrange either an exchange or refund. We do not refund the postage charge for returning an item, but we do send exchanges to you free of charge. Please note we do not accept returns on any dog treats. Send returns to PayTheDog, 9 Moorhouse Avenue, Darnley, Wakefield, WF2 9QE